Terms of Use

PLEASE READ AND REVIEW THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

General

Welcome to https://letyouritchbeheard.co.uk (the "Website"). This Website is owned by Vifor International Ltd., with registered offices at Rechenstrasse 37, 9014 St. Gallen, Switzerland and operated by VIFOR PHARMA UK LIMITED with registered offices at 5 New Street Square, London, EC4A 3TW ("CSL VIFOR"). This Website is hosted in the USA and is governed by UK law without respect to its conflict of laws principles. Though the website may be accessible to other users, the website and its contents are intended to be accessed and used by residents of United Kingdom.

Your access and use of the information contained herein is subject to the following terms and conditions of use and all applicable laws.

The information on this Website was developed by CSL VIFOR as a resource for the general public and for people who suffer from Chronic Kidney Disease-associated Pruritus and their families. By interacting with the services available on this Website, you represent that you are at least eighteen (18) years old and a European resident. The Website is not intended for use by US residents.

By accessing and browsing this Website, you accept, without limitation or qualification, these terms and conditions of use and acknowledge that (i) they constitute the entire agreement between you and CSL VIFOR with respect to the use of this Website and (ii) they supersede any other agreement between you and CSL VIFOR. You agree to indemnify CSL VIFOR for any claims or damages resulting from your failure to abide by these terms and conditions. If you do not agree to all of these Terms and Conditions of Use, please leave the Website.

SOME INFORMATION ON THIS WEBSITE MAY RELATE TO MEDICAL, HEALTH OR FITNESS CONDITIONS, THEIR PREVENTION AND TREATMENT. THIS INFORMATION IS PROVIDED FOR GENERAL INFORMATION AND EDUCATIONAL PURPOSES ONLY. THE INFORMATION CONTAINED ON THIS WEBSITE IS NOT INTENDED TO PROVIDE OR REPLACE MEDICAL ADVICE. CSL VIFOR HEREBY PROHIBITS YOU FROM USING THE INFORMATION ON THIS WEBSITE FOR DIAGNOSING A HEALTH OR FITNESS PROBLEM OR DISEASE. SHOULD YOU HAVE A MEDICAL CONDITION, PLEASE DIRECTLY CONSULT YOUR DOCTOR OR MEDICAL ADVISER. CSL VIFOR DOES NOT OFFER PERSONALIZED MEDICAL DIAGNOSIS OR PATIENT-SPECIFIC ADVICE.

Disclaimer and Warranties

CSL VIFOR will use reasonable efforts to include accurate, complete and up-to-date information on this Website. Information and related materials are subject to change without notice. This Website, and all information and related materials it contains, are provided "as is." CSL VIFOR makes no representation or warranty whatsoever regarding the completeness, accuracy, "up-to-dateness", or adequacy of, or the suitability, functionality, availability, or operation of this Website or the information or materials it contains.

By using this Website, you assume the risk that the information and materials on this Website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. CSL VIFOR does not warrant that access to the Website will be available at all times or that the Website or the server that makes it available are free of viruses or other harmful components. CSL VIFOR specifically disclaims all warranties, express or implied, including without limitation, the warranties or merchantability, fitness for a particular purpose, and non-infringement with respect to this Website and information, graphics and materials contained herein.

Limitation of liability

All users agree that access to this Website is at their own risk, and that neither CSL VIFOR nor any party involved in creating or delivering this Website shall be liable in any manner whatsoever for damages of any kind, including without limitation, any special, direct or indirect, incidental, or consequential or punitive damages (even if CSL VIFOR has been advised of the possibility of such damages) arising out of access to, reliance on, or (inability to) use of the information contained on this Website, or any errors or omissions, misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Website or from any interruption or discontinuation of any or all of the functionalities of the Website. This limitation includes damages to, or for any viruses that may infect your computer equipment. You, and not CSL VIFOR, assume the entire cost of all necessary servicing, repair or corrections to your hardware, software or information whether or not caused by any virus or harmful component.

Copyright/Restriction on Use of Information

This Website is copyright protected. Except as otherwise indicated, all copyright in the information is owned by CSL VIFOR. All rights in the information are reserved. You may only access, download or use information from this Website, including but not limited to texts, images, audio and video material, for your private use and provided you do not amend, edit or modify any of the material or change or delete any copyright, trademark or other proprietary notices. With the exception of the foregoing limited authorization, no license to or right in the information contained in this Website, or any copyright of CSL VIFOR or of any other party is hereby granted or conferred upon you.

Trademarks/proprietary rights

You should assume that all logos and trademarks appearing on this Website are trademarks either owned by or licensed to CSL VIFOR or any of its affiliated companies. [The Website may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of CSL VIFOR and/or other parties.] No license to or right in any such trademarks, logos, [patents, domain names, technologies, products, processes and other proprietary information or rights] of CSL VIFOR and/or other parties is hereby granted to or conferred upon you.

Links to this Website

No link to this Website may be included in any other website without the prior written consent of CSL VIFOR unless it only directs the web visitor to the home page of this Website, in a separate pop-up window, with the full Website domain name and an appropriate pop-up notification to the visitor that it is accessing a third-party website. CSL VIFOR does not have responsibility for, or control of, the contents, availability, operation or performance of other websites from which this Website may be accessed.

Links to other websites

This Website may contain links to other websites. CSL VIFOR does not have responsibility for, or control of, the contents, availability, operation or performance of other websites to which this Website may be linked. CSL VIFOR makes no representation regarding the content of any other websites which you may access from this Website.

Revisions

CSL VIFOR reserves the right to alter or delete material from this Website at any time. CSL VIFOR may, at any time, revise these terms and conditions of use by updating this posting. You are bound by any such revisions and should, therefore, periodically review these terms to review the then current Website terms of use.

If any provision herein is held to be unlawful, void, or for any reason unenforceable, then that provision shall be eliminated or limited to the minimum extent necessary and such elimination or limitation shall not affect the validity and enforceability of any remaining provisions.

Jurisdiction

You expressly agree that the exclusive jurisdiction for any dispute with CSL VIFOR or in any way relating to your use of this Website, exclusively resides in the courts of London and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of London in connection with any such dispute including any claim involving CSL VIFOR or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

Submission of information to this Website

The submission of any unsolicited information, such as questions, comments, or suggestions, to CSL VIFOR through this Website shall NOT be considered confidential. CSL VIFOR shall have no obligation to you of any kind with respect to such information. By submitting any information to CSL VIFOR, you understand that CSL VIFOR shall be free to reproduce, use, disclose, display, exhibit, transmit, perform, create derivative works, and distribute the information to others without limitation, and to authorise others to do the same. In addition, CSL VIFOR shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and other items incorporating such ideas, concepts, know-how or techniques.

Passwords and Access Control

This Website may require you to register or obtain a password before you are granted access to the content or certain services are made available to you on this Website. You are responsible for maintaining confidentiality of your sign-in details and password, as well as any use of thereof.

Questions and Comments

Thank you for visiting the Website. We value your interest and ideas. If you have any comments or concerns regarding the use of the Website, including reports of non-functioning links, please submit this via email to infovpuk@viforpharma.com.

Date of last revision: 31.7.2025